First and foremost, we are communicators. That means we’re helping you share your story with the outside world. It also means that you deserve clear and consistent communication from us regarding your account.
Taking a collaborative approach to account management, we staff each account with a two- to three-member team that maintains constant communication. This keeps us responsive, agile, creative and always ready to answer questions or provide feedback. Account teams are supported by additional resources and experts as needed. Our diverse backgrounds and experience give you access to a complete communications team under one banner – from social media savvy to crisis communications specialists, we’ve got you covered.
Our integrity and quality of service allow us to function effectively as an extension of your business growth team – whether working with busy professionals and subject-matter experts, internal marketing staff or other outside service providers with whom you have established relationships. We aim for your collaboration with our team to be a seamless experience.
When firms do not have existing marketing resources in place, we help supplement or identify appropriate resources through our vast network of writers, web developers, designers, photographers, videographers and others. In everything we do, we strive to simplify and streamline communication and team effectiveness to provide clients with the support they need in the style that suits them best.
We are committed to building long-standing client relationships, as we continuously evolve to avoid the “what-have-you-done-for-me-lately” trap. We typically set a regular schedule of meetings with key client contacts to provide status updates and deliver reports, measuring progress toward project milestones and program objectives. Depending on the types of projects we are supporting, we may develop dashboards or tracking reports to help all parties stay on task and to monitor results against stated goals.
In our experience, clients realize the most success from their marketing communications efforts when we create a plan based on a few specific goals and sustain those efforts with our proven processes and consistent attention to detail. We engage with firms in various ways to support those goals taking into consideration both existing client resources and available budget, including:
Sometimes we work in a hybrid fashion, setting a retainer, project or content package that covers a specific scope of work and billing hourly for any needs that arise outside of the defined project’s scope.
Contact us to discuss which approach best fits your specific needs.
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